Terms of Service

These terms are a contract between you and Track Metrics Ltd (company number 09639341, registered office Fairfield Mills, Milford St, Huddersfield, HD1 3DX, United Kingdom, VAT number 216721230), trading as MyPrintStreet(“we”, “us”). They govern your use of the MyPrintStreet platform. By creating an account you accept them.

How we handle personal data is set out in our Privacy Notice. Where we process personal data on your behalf, our Data Processing Addendum applies and forms part of these terms.

1. The service

MyPrintStreet lets you create personalised products, publish them to sales channels you connect, and manage the resulting orders. You may fulfil an order yourself through your own supplier, or send it to our fulfilment network. Which features you can use depends on your licence.

We may change, add or remove features. Where a change materially reduces the service you are paying for, we will give you reasonable notice and you may cancel under clause 9.

2. Your account

You must give accurate registration details and keep them up to date. You are responsible for your account, for the security of your credentials, and for anything done by users you invite. Tell us promptly at support@myprintstreet.com if you believe your account has been compromised.

The service is for business use. You must be able to enter contracts and must not use the service if we have previously closed your account.

3. Licences and fees

We offer a Free licence and a paid Pro licence. Pro is charged monthly in advance at the price shown on our pricing page, plus VAT where applicable. Licence fees are billed to the payment method on your account.

Separately from the licence fee, you pay for production:

• Where our network fulfils — you pay the wholesale price of each item plus shipping, at the prices shown in the app when the order is placed. You set your own retail price and keep the difference.
• Where you self-fulfil — you pay your own supplier directly, and you pay us a per-item platform fee at the rate shown in the app.

Wholesale prices, shipping rates and the platform fee can change. We will give notice in the app before a change takes effect; the price applied to an order is the price shown when that order is placed.

The Pro licence is billed monthly in advance and renews automatically until you cancel. If a payment fails we will tell you and try again; if it is still unpaid after seven days we may suspend paid features until it is settled. Amounts already incurred remain payable.

You can cancel at any time. Cancelling stops the next renewal and you keep Pro until the end of the month you have paid for. We do not refund part months, unless the law requires it. We will give at least 30 days' notice before any change to the licence price takes effect, so you can cancel first if you would rather not pay it.

4. Orders and fulfilment

When an order is submitted for production you authorise us, or the fulfilment partner producing it, to make the item from the artwork and details supplied. Personalised goods are made to order and generally cannot be resold, so an order cannot normally be cancelled or changed once production has begun.

Your customer's contract is with you, not with us. You are the seller of record: you set your prices, publish your own terms and returns policy, and handle your customers' enquiries.

We aim to dispatch orders within two working days. Dispatch and delivery timings are targets rather than guarantees, and carrier performance is outside our control.

If an item we fulfil arrives faulty, damaged, or materially different from the approved artwork, tell us within 14 days of delivery and send a photograph showing the problem. We will reprint the item or refund it, whichever you prefer. You do not need to send the item back, so there is no return postage to argue about.

We are not responsible for faults caused by artwork you supplied, including low-resolution images, mistakes in personalisation text, or content placed outside the print area after a warning. Nothing here affects your customer's own rights against you as the seller.

5. Your content and your customers' content

You keep ownership of your artwork, designs, trade marks and store content, and your customers keep ownership of anything they upload. You grant us a licence to host, reproduce, adapt and print that content only as needed to run the service and produce the orders you send us, including passing it to the fulfilment partner making the item.

You are responsible for having the rights to everything you publish. You must not use the service for content that infringes someone else's intellectual property, is unlawful, or breaches a channel's own rules. We may refuse or stop production of anything we reasonably believe breaches this clause.

We may show examples of products made on the platform in our marketing. Tell us if you would rather we did not use yours, and we will stop.

6. Acceptable use

You must not:

• break the law, or help anyone else to
• upload content that is defamatory, obscene, hateful, or that depicts or exploits children
• attempt to gain unauthorised access to the platform, disrupt it, or test its security without our written permission
• scrape, resell or redistribute the platform itself, or use it to build a competing service
• misrepresent who is producing your goods, where required not to

7. Sales channels and third parties

Where you connect a channel such as Shopify, Etsy, Amazon, WooCommerce or Shopblocks, your use of that channel is governed by its own terms. We are not responsible for a third party changing or withdrawing its service, and an integration may stop working as a result.

8. Availability

We work to keep the platform available but do not promise it will be uninterrupted or error free. We may suspend access for maintenance, and to protect the platform or its users. Where we can, we will give notice.

We do not offer a contractual uptime percentage or service credits on any licence.

9. Ending the agreement

You may close your account at any time. Cancelling a paid licence stops the next renewal; it does not refund the current period unless the law requires it.

We may suspend or close your account if you materially breach these terms, if payment remains outstanding, or if we must do so by law. Where the breach can be put right, we will normally ask you to fix it first.

On closure, orders already in production will be completed and charged. We will make your data available for a reasonable period, then delete it in line with our Privacy Notice and the DPA.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, neither party is liable for loss of profit, loss of business, loss of goodwill, or indirect or consequential loss. Our total liability arising in any twelve-month period is limited to the amounts you paid us in that period.

11. Changes to these terms

We may update these terms. If a change is material we will tell you before it takes effect. Continuing to use the service after that means you accept the updated terms.

12. General

These terms, the Privacy Notice and the DPA are the whole agreement between us. If a clause is unenforceable the rest still applies. Neither party is liable for failure caused by events outside its reasonable control. You may not transfer your rights without our consent; we may transfer ours to a group company or buyer of the business.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

Track Metrics Ltd, Fairfield Mills, Milford St, Huddersfield, HD1 3DX, United Kingdom. Email support@myprintstreet.com.